Customer Support Representative

Join Our Team!

Customer Support Representative

Medical, Dental and Vision Benefits
401k with Employer Match
Short- and Long-Term Disability

Paid Time Off
Company Paid Life Insurance

Our Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Responsibilities and Requirements

Interacts with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.

Required Skills/Abilities

Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.

Education and Experience

High school diploma or equivalent.
Customer service experience required.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

American Natural provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Join Our Team!